Error Code 0x800B010C Summary
The error code 0x800B010C is commonly encountered when working with cryptographic operations and can occur in various software environments, such as during the installation or configuration of Windows updates, Microsoft Office installations, or through applications that rely on certificates issued by a trusted certificate authority (CA). This specific error often indicates an issue related to certificate validation or key storage problems within the certificate store. A common cause is corruption or improper management of digital certificates in the system’s certificate store, leading to failures when these systems attempt to verify digital signatures during installation or configuration processes.
Where You Might Encounter Error Code 0x800B010C and How to Fix It
This error can manifest in several contexts and applications:
– During Windows updates: If you encounter this issue while attempting to install or update software on a Windows machine, it often relates to issues with the system’s certificate store. The operating system uses certificates for authenticating downloaded updates, and if these are corrupted or outdated, an 0x800B010C error can occur.
– When installing Microsoft Office: During the installation of Microsoft Office products, this error may appear due to problems validating the digital signatures on the installation package. This could be a result of outdated certificates in your certificate store, or issues with permissions and access rights regarding these certificates.
– Within software that relies heavily on PKI (Public Key Infrastructure): Applications that depend on secure connections, such as email clients, web browsers configured for specific security settings, or custom applications using SSL/TLS encryption, might face this error due to problems verifying digital signatures required by the application’s operation.
Howto solve error code 0x800B010C
- Identify if there are any outdated certificates in your system’s certificate store. Use the ‘certlm.msc’ (Certificate Manager) tool to view and manage certificates.
- Delete or disable the problematic certificates identified in step 1, paying attention not to remove essential system certificates that could cause instability.
- Reboot your computer after making changes to clear any temporary files and ensure new settings take effect.
- If the issue persists, try importing a trusted root certificate from a reliable source. For example, if you are experiencing issues with Microsoft products, consider downloading their official installation certificates directly from their website.
- Run an antivirus scan on your system to rule out any malware that might be interfering with certificate operations.
- Consider running the ‘certutil -urlcache * delete’ command in Command Prompt as Administrator to clear the URL cache and then reattempt the operation causing the error.
Similar questions
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Can you explain why I’m seeing error 0x800B010C during an update process?
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