Solved: Troubleshooting Guide for Windows Update Error 0x8000B010

Error Code 0x8000B010 Summary

The error code 0x8000B010, also known as CERT_E_UNTRUSTEDROOT or CERT_E_CHAINING in the context of Windows operating systems and applications that use certificates for secure connections, typically indicates a problem with the certificate trust chain. This error can arise when attempting to establish an HTTPS connection, install software from a source whose certificate is not trusted by your system, or verify digital signatures.

The cause of this issue often lies in one of several possibilities: an outdated or corrupted certificate store, a revoked certificate on the server side, or a network configuration that blocks or interferes with secure connections. It can also occur if there’s a problem with third-party software that has installed its own root certificates into your trusted certification authorities (CA) repository without proper validation.

This error might manifest in various scenarios:

During the installation of applications downloaded from untrusted sources.
When trying to access websites or services that use self-signed certificates or certificates issued by non-standard CA’s.

In environments where strict security policies enforce the removal of default trusted CAs.
While running scripts or executables that rely on signed binaries, if the signing certificate is no longer valid or recognized by your system.

This issue can be particularly problematic in corporate networks or for developers and IT professionals who deal with custom certificates.

To resolve this error 0x8000B010:

Review the certificate chain to identify which part is causing the problem. Use tools like OpenSSL’s s_client command or Windows’ certutil -dump to inspect specific entries.

If dealing with a self-signed server, export and import its root CA certificate into your trusted store on client machines using a Group Policy Object (GPO) if necessary for widespread deployment.
Verify that the system time and date are correct. Incorrect settings can lead to invalidation of digital certificates due to timestamp mismatches.
Check for any third-party software or tools that may have added rogue root certificates to your trusted store, such as some antivirus programs or security suites. Remove these manually if they’re not needed.

In a development environment, install the correct intermediate CA certificate chain and make sure it is properly recognized by the system. This might involve creating a custom CA using tools like OpenSSL and distributing the root certificate across all necessary machines.

Description of Error Code 0x8000B010 and Common Occurrences

The error code 0x8000B010 typically appears when there’s an issue with certificate trust, particularly in scenarios involving secure connections or software installations relying on digital signatures. It is encountered during actions that require verification against trusted certificates, such as accessing HTTPS websites, installing applications from untrusted sources, and running executables signed by non-trusted authorities.

Common locations where this error can arise include:

Browsing to a website with an expired or self-signed SSL certificate.
Installing software downloaded from the internet that has been digitally signed but not recognized as trusted on your system.
In environments configured for strict security compliance, where default CA certificates are disabled and only explicitly approved CAs are allowed.

During attempts to establish encrypted connections over HTTP(S) in development or testing scenarios involving custom certificate authorities.

This error is especially common in corporate networks with enforced security protocols that disable certain trusted CAs. It can also occur for developers working on applications or services that require the use of self-signed certificates or intermediate CA chains.

Howto solve error code 0x8000B010

Restart your computer to clear any temporary faults that might be affecting certificate validation.

Check if there are updates available for Windows and install them, as they may include security patches related to trusted root certificate stores.
Run the Microsoft Windows Update Troubleshooter or similar tools provided by other operating systems to correct potential issues with your system’s configuration regarding certificates.
If working in a corporate environment, consult with your network administrator about policies around trusted CAs and ensure that any required updates or installations of custom root certificates are properly managed across the network.

For developers facing this issue during testing, consider configuring their test environments to use publicly recognized CA certificates rather than relying solely on self-signed ones, unless absolutely necessary.

Error Code 0x8000B010 Summary

Description of Error Code 0x8000B010 and Common Occurrences

Howto solve error code 0x8000B010

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